Support in a Crisis

24/7

Call 000 for police, ambulance, or fire in a life-threatening emergency. If someone is in immediate danger, always call 000 first.

24/7

For non-urgent police matters in NSW — reporting minor incidents, seeking general assistance, or following up on non-emergency situations. Not a substitute for 000 in urgent situations.

24/7

A NSW Health service providing immediate telephone support, assessment, and referral for people experiencing a mental health crisis. Available to individuals, families, and carers.

24/7 phone · Online chat available

Crisis support and suicide prevention for people experiencing emotional distress. Available by phone, text (0477 13 11 14, 6pm–midnight), and online chat.

24/7 phone · Online chat available

Support for anxiety, depression, and suicide. Provides information, counselling, and referral. Online chat available 3pm–midnight daily via the website.

Mon–Fri, 10am–10pm AEST

Support for people living with complex mental health issues — including schizophrenia, bipolar disorder, and personality disorders — as well as their families and carers.

24/7

Free Medicare-funded mental health phone counselling. Available to people with a Mental Health Treatment Plan from their GP, and for immediate support during a crisis.

Mon–Fri, 9am–5pm AEST

A confidential reporting line for concerns about abuse, neglect, or exploitation of people with disability. Can be used by participants, families, carers, or workers.

Mon–Fri, 8am–8pm · Sat, 9am–7pm AEST

A government-funded service connecting people with disability to local supports, services, and information. A good first call if you're not sure where to turn.

Varies by provider

Funds local disability advocacy organisations across Australia. If you need help understanding your rights, navigating a complaint, or speaking up in a difficult situation, an NDAP advocate can support you at no cost.

Mon–Fri, 9am–5pm AEST

A national cross-disability rights and advocacy organisation. Provides information and referrals, and can connect people with disability to advocacy and legal support.

24/7

The national support service for unpaid carers. Provides counselling, peer support, practical assistance, and connections to local services. Free and available to all carers regardless of location.

24/7

National sexual assault, domestic and family violence counselling service. Free, confidential support for people experiencing, or at risk of, family and domestic violence.

Mon–Fri, 9am–9pm · Sat, 4pm–9pm AEST

Telephone counselling and support for parents and carers of children from birth through to 18 years. No issue is too big or too small — parenting stress, behaviour, school, or family relationships.

24/7

Telephone and online counselling for men experiencing emotional difficulties, stress, anger, or relationship problems. Free, confidential, and available anywhere in Australia.

24/7

Australia's only free, private, and confidential telephone and online counselling service specifically for young people aged 5 to 25. Available by phone, web chat, and email.

Centre hours vary · Online support available

National youth mental health support for people aged 12–25. Centres offer free or low-cost mental health, physical health, work, and study support. Online and phone support available through the website.

24/7

A free, confidential crisis support line for Aboriginal and Torres Strait Islander peoples. Yarning with an Aboriginal or Torres Strait Islander crisis supporter.

Daily, 3pm–midnight AEST

Anonymous and free LGBTIQ+ peer support and referral for people in Australia. Available by phone and web chat for support around sexuality, gender, bodies, feelings, and relationships.

24/7 (hours vary by relay type)

A government-funded service helping people who are deaf, hard of hearing, or have a speech or communication impairment to make and receive phone calls. Multiple relay options available at accesshub.gov.au/nrs.

24/7

A free government interpreting service for people who don't speak English and for agencies and organisations that need to communicate with their non-English speaking clients. Over 150 languages.

Available anytime online

A free website and mobile app connecting people in need with housing, food, health, money help, and support services nearby. Search by postcode to find local resources across Australia.

24/7

NSW Government information and referral service for people who are homeless or at risk of homelessness. Can connect callers to emergency accommodation and support services.